link3528 link3529 link3530 link3531 link3532 link3533 link3534 link3535 link3536 link3537 link3538 link3539 link3540 link3541 link3542 link3543 link3544 link3545 link3546 link3547 link3548 link3549 link3550 link3551 link3552 link3553 link3554 link3555 link3556 link3557 link3558 link3559 link3560 link3561 link3562 link3563 link3564 link3565 link3566 link3567 link3568 link3569 link3570 link3571 link3572 link3573 link3574 link3575 link3576 link3577 link3578 link3579 link3580 link3581 link3582 link3583 link3584 link3585 link3586 link3587 link3588 link3589 link3590 link3591 link3592 link3593 link3594 link3595 link3596 link3597 link3598 link3599 link3600 link3601 link3602 link3603 link3604 link3605 link3606 link3607 link3608 link3609 link3610 link3611 link3612 link3613 link3614 link3615 link3616 link3617 link3618 link3619 link3620 link3621 link3622 link3623 link3624 link3625 link3626 link3627 link3628 link3629 link3630 link3631 link3632 link3633 link3634 link3635 link3636 link3637 link3638 link3639 link3640 link3641 link3642 link3643 link3644 link3645 link3646 link3647 link3648 link3649 link3650 link3651 link3652 link3653 link3654 link3655 link3656 link3657 link3658 link3659 link3660 link3661 link3662 link3663 link3664 link3665 link3666 link3667 link3668 link3669 link3670 link3671 link3672 link3673 link3674

Tag: keeping customers

Five Ways to Wow Your Clients Every Time

When it comes to dealing with customers, keep these things in mind for repeat business: stay in touch, ask questions, choose "can do" terminology, deliver the goods, and follow up. We share the details of the how and why below.

Freelancers, whether they're working as virtual assistants, writers, or transcribers for local law offices, are under constant pressure to please clients each and every time.

You know all too well how hungry the competition is. It’s one of the reasons you always try to go above and beyond with each client. The good news is that there are five ways you can wow your clients every time so they’ll never need to consider anyone but you.

Stay in Touch

You’d be surprised by just how much this means to clients. Not to mention how few competitors take this advice to heart. It’s easy to lose touch over the duration of long projects. A simple email note about the status of the project goes a long way towards helping your clients feel appreciated and preventing them from worrying about whether you’ll be able to deliver on time.

Ask Questions

More importantly, listen to the answers and use them in your work. Clients love it when you give them exactly what they want. Sometimes, that requires asking questions, refining, and narrowing.

Choose “Can Do” Terminology

When working with clients, there are many times when it’s not what you say that makes the difference, but how you say it. Learning to communicate effectively is a must when dealing with clients. However, learning to effectively communicate positively adds that extra little wow factor that keeps clients coming back for more. For instance, instead of telling your client that you can’t have a project finished until after 3 p.m. on Friday, try telling your clients that "I can have that project finished by 3 p.m. on Friday. Does that work for you?” That subtle change has a significant impact on the way clients view you. When you use words like can’t, they view you as someone who can’t get things done. When you change them to can, they see you as someone with a can-do attitude who will make things happen.

Deliver the Goods

In many cases, this is all it takes. However, you don’t want to merely deliver what the client asked for. You want to exceed your client’s expectations and you want to make sure that the client leaves the transaction believing he got more than his money’s worth.

Follow Up

The fortune is in the follow-up. You’ll hear this in almost any business you enter into. It’s not the one-time sell that becomes your bread and butter. It’s the people who keep coming back, month after month, to make use of the services you provide or the goods you sell. Follow up.

Make sure they’re happy with the product, service, etc. and double-check to ensure nothing is wrong, missing, or lost in translation. Then, ask if they need other products or services you offer and invite them to call on you again. This gives them the perfect opportunity to hire you again.

You don’t have to move mountains, make hard sells, or walk on burning coals to make customers happy. These five steps are relatively simple and yet they deliver happy customers time and time again. Try them out and see what a difference they make for your business.

If you believe that my message is worth spreading, please use the share buttons if they are visible on this page.

Stephen Hodgkiss
Chief Engineer at MarketHive

markethive.com


Al Zibluk